Privacy Policy
Effective Date: July 22, 2026
DesignerFurnitureWorld.com is owned and operated by Bergen Furniture & Design, Inc., doing business as Designer Furniture World. Bergen Furniture & Design, Inc., doing business as Designer Furniture World (“Designer Furniture World,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or interact with us online.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information
Name, billing address, shipping address, email address, phone number, and any other details you provide when placing an order, creating an account, requesting support, or contacting us.
Order and Commercial Information
Products purchased, products viewed, products considered, order history, delivery details, return information, cancellation details, claim information, customer service records, product preferences, and shopping activity.
Payment Information
Payment details needed to complete your purchase. Payments are processed through secure third-party payment providers. Designer Furniture World does not store full credit card numbers or complete payment credentials on our website.
Account Information
Login details, saved addresses, wishlist activity, cart activity, account preferences, and other information connected to your customer account.
Website and Device Information
IP address, browser type, device type, operating system, referring website, pages viewed, time spent on our website, search activity, cart activity, checkout activity, and other website usage information.
Communications With Us
Emails, phone calls, chat messages, text messages, reviews, survey responses, claim photos, delivery photos, videos, testimonials, or any other information you choose to send to us.
Location Information
General location information based on your billing address, shipping address, delivery address, or IP address. This helps us process orders, confirm delivery availability, prevent fraud, and improve the website experience.
2. How We Use Your Information
We use personal information to:
· Process, confirm, and fulfill your orders
· Verify product availability with manufacturers or vendors
· Arrange shipping, threshold delivery, or white glove delivery
· Communicate with you about your order, delivery, claim, return, cancellation, or account
· Process payments, refunds, returns, cancellations, claims, and disputes
· Provide customer service and support
· Maintain your customer account
· Send marketing emails, text messages, or promotional offers where permitted
· Improve our website, products, services, advertising, and customer experience
· Personalize product recommendations and website content
· Measure marketing and advertising performance
· Detect, prevent, and investigate fraud, unauthorized activity, chargebacks, or misuse
· Comply with legal, tax, accounting, security, and regulatory obligations
· Protect our business, customers, website, policies, and legal rights
3. How We Collect Information
We collect information in the following ways:
Information You Provide Directly
You may provide information when you place an order, create an account, contact us, subscribe to email or text messages, submit a form, use live chat, leave a review, request support, file a claim, or communicate with us.
Information Collected Automatically
We may automatically collect website and device information through cookies, pixels, analytics tools, advertising tools, fraud prevention tools, and similar technologies.
Information From Third Parties
We may receive information from payment processors, financing providers, delivery partners, manufacturers, vendors, warehouses, fraud prevention providers, analytics providers, marketing platforms, and other service providers that help us operate our business and fulfill orders.
4. Order Verification and Fraud Prevention
To protect our customers and our business, Designer Furniture World may review orders for accuracy, fraud prevention, payment verification, address verification, delivery verification, or security purposes.
We may contact you to confirm order details, billing information, shipping information, payment details, or delivery availability.
Designer Furniture World reserves the right to delay, cancel, or refuse an order if we are unable to verify the information provided, if payment appears unauthorized, if fraud is suspected, if delivery information is incomplete, or if required information is inaccurate.
5. Payment Processing
Payments made through our website are processed by secure third-party payment processors. Designer Furniture World does not store full credit card numbers or complete payment credentials on our website.
While we use commercially reasonable safeguards and trusted payment providers, we are not responsible for security incidents caused by third-party payment processors, banks, card issuers, financing providers, or other third-party services outside our direct control.
6. Vendors, Manufacturers, Warehouses, and Delivery Partners
Because Designer Furniture World sells furniture that may be fulfilled through manufacturers, vendors, warehouses, freight carriers, and white glove delivery partners, we may share necessary order information with these parties.
This may include your name, delivery address, phone number, email address, order number, product details, delivery instructions, photos related to delivery or claims, and other information needed to process, ship, deliver, service, or resolve issues with your order.
These parties are only provided the information reasonably needed to perform their services.
7. Cookies, Analytics, and Advertising
Designer Furniture World may use cookies, pixels, tags, and similar technologies to improve website functionality, remember customer preferences, understand website activity, measure marketing performance, prevent fraud, and deliver relevant advertising.
We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, email marketing platforms, and other analytics or advertising services. These tools may collect information about your activity on our website and your interactions with our ads.
You can manage cookies through your browser settings. If you disable cookies, some website features may not work properly.
You may still see advertising after disabling certain tracking, but the ads may be less personalized.
8. Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” signals. Our website may not automatically respond to all Do Not Track signals.
Where required by applicable law, we will honor recognized privacy preference signals, such as Global Privacy Control, when technically feasible.
9. How We Share Information
Designer Furniture World does not sell customer contact information.
We may share personal information only as needed with:
Service Providers
Companies that help us process payments, fulfill orders, deliver products, provide customer service, operate our website, host data, send emails or text messages, provide analytics, prevent fraud, manage claims, or support our business.
Manufacturers, Vendors, Warehouses, and Delivery Partners
Companies involved in confirming, preparing, shipping, delivering, servicing, or resolving issues with your order.
Marketing and Advertising Partners
We may share limited website activity information with advertising and analytics partners to help measure and improve marketing. Some privacy laws may consider certain targeted advertising activities a “sale” or “sharing” of personal information, even when no money is exchanged.
Legal, Safety, and Business Purposes
We may share information when required to comply with law, respond to legal requests, enforce our policies, prevent fraud, investigate chargebacks, protect our rights, protect customer safety, or complete a merger, acquisition, financing, sale, or transfer of business assets.
10. Text Messages and SMS Consent
If you sign up for text messages from Designer Furniture World, we may use your phone number to send order updates, delivery updates, customer service messages, or promotional messages where permitted.
We do not share your SMS opt-in consent with third parties for their own marketing purposes. We may share SMS-related information only with service providers that help us send and manage text messages.
You may opt out of promotional text messages at any time by following the instructions provided in the message.
11. Email Marketing Choices
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
support@designerfurnitureworld.com
Even if you unsubscribe from marketing emails, we may still send important order-related or account-related messages, including order confirmations, payment updates, shipping updates, delivery updates, return updates, claim updates, cancellation updates, account notices, or policy updates.
12. Customer-Submitted Photos, Reviews, and Communications
If you submit product reviews, delivery photos, claim photos, videos, comments, testimonials, or other content to Designer Furniture World, we may use that information to provide customer support, process claims, verify delivery condition, improve our services, and maintain business records.
We will not use your personal image or clearly identifiable customer-submitted content in advertising without appropriate permission where required by law.
13. Data Retention
We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, support customer service, process claims, handle disputes, prevent fraud, meet legal and accounting requirements, enforce our policies, and maintain business records.
When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by applicable law.
14. Limits on Deletion Requests
In some cases, we may not be able to delete certain personal information immediately, even if you request deletion.
For example, we may need to keep information to complete an order, process delivery, handle returns or claims, prevent fraud, resolve disputes, respond to chargebacks, maintain tax and accounting records, enforce our policies, comply with legal obligations, or protect our business.
When we are required or permitted to retain information, we will keep it only as long as reasonably necessary for those purposes.
15. Information Security
We use commercially reasonable physical, technical, and administrative safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our checkout and payment processes are handled through secure systems. However, no website, payment system, email system, delivery system, or method of electronic storage is completely secure.
By using our website, you understand that we cannot guarantee absolute security of your information. You are responsible for keeping your account login details private and for notifying us immediately if you suspect unauthorized access to your account or order information.
16. Children’s Privacy
Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13 years old.
If you believe a child has provided us personal information, please contact us at:
support@designerfurnitureworld.com
We will take appropriate steps to delete the information where required by law.
17. Your Privacy Rights
Depending on your state of residence, you may have certain privacy rights, including the right to:
· Request access to the personal information we have collected about you
· Request correction of inaccurate personal information
· Request deletion of certain personal information
· Request a copy of your personal information
· Opt out of targeted advertising, sale, or sharing where applicable
· Appeal a decision if we deny a privacy request, where required by law
To submit a privacy request, contact us at:
support@designerfurnitureworld.com
We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.
18. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act, as amended, may provide additional rights regarding your personal information.
In the past 12 months, we may have collected the following categories of personal information:
· Identifiers, such as name, email, phone number, address, IP address, and account information
· Commercial information, such as products purchased, viewed, or considered
· Payment-related information processed through secure payment providers
· Internet or electronic network activity, such as website usage and browsing behavior
· Geolocation information, such as general location based on IP address or delivery address
· Communications with us, such as emails, chats, calls, reviews, claim photos, or delivery information
· Inferences, such as product preferences or shopping interests
We collect and use this information for the business purposes described in this Privacy Policy.
Designer Furniture World does not sell customer contact information. However, certain advertising or analytics activities may be considered “sharing” or “sale” under California privacy law. California residents may contact us to request access, deletion, correction, or opt-out rights where applicable.
To exercise your California privacy rights, email:
support@designerfurnitureworld.com
19. Other State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights to access, correct, delete, obtain a copy of personal data, and opt out of targeted advertising or sale of personal data where applicable.
To exercise these rights, please contact us at:
support@designerfurnitureworld.com
Please include your name, contact information, state of residence, and the right you wish to exercise.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, apps, payment providers, financing providers, delivery tracking tools, social media platforms, or other services.
Designer Furniture World is not responsible for the privacy practices, policies, security, or content of third-party websites or services. Please review the privacy policies of those third parties before providing information to them.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Bergen Furniture & Design, Inc.
Doing Business As Designer Furniture World
Email: support@designerfurnitureworld.com
Website: DesignerFurnitureWorld.com
“Business mailing address — no showroom or customer pickup at this location.”
Address : 23 Bergenline Avenue, Westwood,New Jersey 07675