Return & Refund Policy
Last Updated: June 27, 2026
This Return & Refund Policy applies to purchases made through DesignerFurnitureWorld.com. By placing an order, you agree to the terms below.
At Designer Furniture World, we want you to be happy with your purchase. Eligible items may be returned within 30 days of delivery, as long as they meet the return conditions listed below.
Approved freight furniture returns are subject to a 15% restocking fee, calculated from the original pre-discounted product price.
Return Eligibility
Items may be returned within 30 days of delivery if they are:
- In new, unused condition
- Unwashed, uninstalled, and unaltered
- Free from stains, odors, wear, or signs of use
- Returned in the original packaging
If the original packaging is unavailable, the customer is responsible for arranging equivalent protective packaging suitable for safe return shipping.
Returns must be approved before being shipped back. Items returned without approval may be refused.
To start a return, email:
support@designerfurnitureworld.com
Please include your order number, item name, reason for return, and photos of the item and packaging.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final Sale items
- Made to Order items
- Custom items
- Cut to Order items
- Special Order items
- Open Box items
- Installed lighting
- Installed wallpaper
- Opened, washed, or used bedding
- Items marked non-returnable on the product page
- Items that are used, altered, or not in new condition
Please review the product page carefully before placing your order.
Return Shipping & Fees
For standard returns due to buyer’s remorse, the customer is responsible for return shipping costs.
Buyer’s remorse includes change of mind, wrong size ordered, item not fitting the space, color or texture preference, or delivery refusal for a non-product-error reason.
Original shipping, delivery, freight, handling, threshold delivery, and white glove delivery charges are non-refundable once the order has shipped or the delivery service has been performed.
Approved freight furniture returns are subject to a 15% restocking fee, calculated from the original pre-discounted product price.
Orders cancelled after shipment or refused at delivery for non-product-error reasons may also be subject to original shipping charges, return freight charges, and a 15% restocking fee.
Refunds
Once your approved return is received and inspected, eligible refunds will be processed within 10 business days.
Refunds are issued to the original payment method whenever possible.
If a gift card or store credit was used toward the purchase, that portion of the refund will be issued as store credit.
Refunds may be reduced by applicable original shipping charges, return shipping costs, freight charges, handling charges, or restocking fees described in this policy.
Product Variations
Color, texture, finish, wood grain, fabric shade, leather tone, stone pattern, and rug size may vary slightly due to natural materials, photography, lighting, screen settings, or manufacturer production.
Rug size variations of up to approximately 2–3 inches in length or width are considered normal.
Normal product variation is not considered a product error.
Measurements & Fit
Please measure your room, doorways, hallways, stairways, elevators, and full delivery path before placing your order.
The customer is responsible for confirming that the item will fit inside the home and in the intended space.
Orders refused or cancelled due to size or fit issues are treated as buyer’s remorse returns and may be subject to return shipping, original shipping charges, and a 15% restocking fee.
For product size or delivery questions, contact us before ordering:
support@designerfurnitureworld.com
Exchanges
Direct exchanges are not guaranteed because product availability can change.
If you would like a different item, size, color, or finish, please contact us. If your original item is eligible for return, we can help you start a return and place a new order.
Return Address
Return addresses may vary by item, manufacturer, warehouse, or carrier.
A return address and return instructions will be provided after your return request is approved.
Items sent to the wrong address or returned without approval may be refused.
Questions
For return questions, please contact: